Shipping Policy
Welcome to Mobuy.in! We are committed to delivering your order safely, quickly, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.
1. Order Processing
- Orders are typically processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
2. Shipping Charges
We currently ship across India.
Our shipping charges are simple and transparent:
| Order Value | Shipping Charge |
|---|---|
| Below ₹899 | ₹99 Standard Shipping |
| ₹899 and above | FREE Standard Shipping |
Shipping charges are displayed at checkout before payment.
3. Estimated Delivery Time
Estimated delivery timelines are:
- Dispatch: Within 1 business day
- Delivery: Typically within 3–7 business days
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.
4. Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking information to become active.
If you have any questions about your shipment, feel free to contact our support team.
5. Delivery Availability
We currently deliver to most serviceable PIN codes across India.
In rare cases, if your location is not serviceable by our courier partners, we will contact you to discuss an alternative solution or process a full refund if delivery cannot be completed.
6. Damaged, Lost or Delayed Shipments
We carefully package every order to ensure it reaches you safely.
If your shipment:
- Arrives damaged,
- Appears to be lost during transit, or
- Experiences an unusual delivery delay,
please contact us as soon as possible with:
- Your Order Number
- Photographs of the package and product (if applicable)
We'll work with our courier partners to investigate and resolve the issue as quickly as possible.
7. International Shipping
At present, Mobuy.in ships only within India.
We look forward to expanding our delivery network internationally in the future.
8. Returns & Refunds
For information about returns, replacements, and refunds, please refer to our Return & Refund Policy.
9. Contact Us
If you have any questions about shipping or your order, we're happy to help.
📧 Email: support@mobuy.in
📞 Phone: +91 94965 13579
🕐 Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM