Privacy Policy

Welcome to Mobuy.in (hereinafter referred to as "we," "us," "our," or "Mobuy.in"). We are committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and in compliance with applicable laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, interact with us, or make a purchase. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

A. Personal Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Identity Information: Full name, date of birth, gender.

• Contact Information: Email address, phone number, billing address, shipping address.

• Payment Information: Credit/debit card details, UPI ID, net banking details, or other payment method information (processed securely through our payment partners).

• Order Information: Products purchased, order history, preferences, and transaction details.

• Communications: Any correspondence you send to us via email, phone, or chat.

B. Automatically Collected Information (Device & Usage Data)

When you visit our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device type, and unique device identifiers.

• Usage Information: Pages viewed, products viewed or searched, time spent on pages, clickstream data, and referral URLs (how you arrived at our site).

• Location Information: Approximate geographic location based on your IP address.

C. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to:

• Enhance your browsing experience.

• Remember your preferences and cart items.

• Analyze website traffic and user behavior.

• Deliver personalized advertisements and promotions.

You can control cookie preferences through your browser settings. However, disabling cookies may affect certain functionalities of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to help us operate our business:

• Payment Processors: To securely process your payments (e.g., Razorpay, PayU, or banking partners).

• Logistics & Shipping Partners: To deliver your orders (e.g., Delhivery, Blue Dart, India Post, etc.).

• Technology Providers: To host our website, manage data, and send emails (e.g., Shopify, cloud hosting providers).

• Marketing & Analytics Partners: To help us understand user behavior and run promotional campaigns (e.g., Google Analytics, Meta/Facebook).

• Legal Authorities: When required by law, court order, or government regulation, or to protect our rights, property, or safety.

Note: All third-party service providers are bound by confidentiality agreements and are only permitted to use your data for the specific services they provide.

4. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.

• Process your orders and provide customer support.

• Comply with legal, tax, or accounting obligations (e.g., retaining order records for 7–8 years as required under Indian tax laws).

• Resolve disputes and enforce our agreements.

When your data is no longer needed, we will securely delete or anonymize it.

5. Security of Your Information

We take the security of your personal information very seriously. We implement industry-standard security measures to protect your data, including:

• Encryption: All sensitive information (payment details) is encrypted using Secure Socket Layer (SSL) technology during transmission.

• Access Controls: Only authorized personnel have access to your personal data, and they are bound by confidentiality obligations.

• Regular Audits: We periodically review our security practices to safeguard against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to maintain robust safeguards.

6. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information:

To exercise any of these rights, please contact us at support@mobuy.in. We will respond within 30 days as required by law.

7. Cookies and Tracking Technologies

We use cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for site functionality (e.g., shopping cart, login).

• Performance Cookies: To analyze site usage and improve performance.

• Functional Cookies: To remember your preferences.

• Targeting/Advertising Cookies: To deliver relevant ads and track campaign effectiveness.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media platforms, affiliate sites). We are not responsible for the privacy practices or content of such third-party sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Mobuy.in operates exclusively in India. We do not transfer your personal data outside India unless required for specific services (e.g., using global platforms like Shopify or Google). In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on this page with a new "Last Updated" date.

• Sending an email notification (if we have your email address).

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

12. Grievance Officer (As per Indian IT Rules, 2011)

In compliance with the Information Technology Act, 2000 and the rules made thereunder, we have appointed a Grievance Officer to address any concerns or complaints regarding privacy or data handling:

Name: [Insert Name of Grievance Officer]
Designation: [Insert Designation, e.g., Compliance Manager]
Email: grievance@mobuy.in
Phone: [Insert Phone Number]
Response Time: We aim to resolve all grievances within 15 business days.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out to us:

📧 Email: support@mobuy.in
📞 Phone: TBA
🕐 Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM
📬 Registered Address: 172/G1, City Homes, Ansal City, Thrippunithura, Kochi,
PIN: 682305, Kerala, India

By using Mobuy.in, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.