Return and Refund Policy

Welcome to Mobuy.in! We want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help with a simple and transparent return and refund process.

1. Eligibility for Returns

You may request a return under the following conditions:

Timeframe	Eligible Reason
Within 3 days of delivery	You changed your mind after inspecting the product, provided it remains unused and in its original resale condition.
Within 7 days of delivery	You received a wrong product, a product with a manufacturing defect, or the product does not fit the iPhone model ordered due to a manufacturing or fulfillment error.

Important Conditions

To be eligible for a return, the product must:

Be returned in its original packaging with all labels, inserts, and accessories.
Be free from scratches, marks, dents, or any signs of use.
Not have been installed, used, or damaged after delivery.
Be in a condition that allows it to be resold as new.

Change-of-Mind Returns

Opening the package solely to inspect the product is acceptable.

However, products that have been installed on a device, used, or show signs of wear are not eligible for a change-of-mind return.

2. How to Request a Return

To initiate a return:

Step 1 – Contact Us

Reach out to our support team within the applicable return period.

📧 Email: support@mobuy.in

📞 Phone: +91 94965 13579

Step 2 – Provide Order Details

Please include:

Order Number
Reason for the return
Clear photographs or a short video (where applicable)

Step 3 – Return Approval

Our team will review your request and, if approved, provide return instructions.

Please do not send products back without prior approval.

Step 4 – Secure Packaging

Carefully repack the product using the original packaging, along with all accessories and documentation.

3. Return Shipping Charges

Situation	Return Shipping
Change of mind	Customer pays return shipping
Manufacturing defect	Mobuy covers return shipping
Product damaged during delivery	Mobuy covers return shipping
Wrong product delivered	Mobuy covers return shipping
Incorrect fit due to manufacturing or fulfillment error	Mobuy covers return shipping
Incorrect model ordered by customer	Customer pays return shipping

Where the error is on our part, we may arrange a pickup or reimburse reasonable return shipping costs.

4. Refunds & Exchanges

Once your returned product is received:

We inspect all returned items within 2 business days.
Approved refunds are initiated within 3 business days after inspection.
Refunds are issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take 3–10 additional business days for the refund to appear in your account.

If you prefer an exchange, we can replace the product with another compatible model, colour, or variant, subject to stock availability.

5. Inspection of Returned Products

All returned products are carefully inspected before a refund or replacement is approved.

If a returned product:

Shows signs of use,
Has been damaged after delivery,
Is missing original packaging or accessories, or
Is returned in a condition that prevents resale,

Mobuy reserves the right to reject the return request or issue a partial refund where permitted by applicable law.

6. Non-Returnable Items

The following items are not eligible for return or refund unless they are defective, damaged, or incorrectly delivered:

Products returned after the applicable return period.
Products showing signs of customer misuse, accidental damage, scratches, or excessive wear.
Products missing original packaging or accessories.
Complimentary gifts or promotional items included with an order.

7. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged during delivery,
Defective due to manufacturing,
Incorrectly delivered, or
Does not fit the iPhone model ordered because of a manufacturing or fulfillment error,

please contact us within 7 days of delivery.

To help us process your request quickly, please provide:

Your Order Number
Clear photographs or a short video showing the issue

Once verified, we will arrange an appropriate replacement or issue a full refund, including any applicable return shipping costs.

8. Processing Time

Most return requests are completed within 7 business days after we receive the returned product.

Refund processing by your bank or payment provider may require an additional 3–10 business days before the amount appears in your account.

9. Contact Us

If you have any questions about returns or refunds, our support team is happy to assist you.